Cisco and SalesForce cooperate

Cisco and SalesForce.com are joined with the aim of selling Web-hosted call center package for small and medium enterprises. Duo which is a joint venture named Customer Interaction Cloud uses Cisco-vu for call processing technology that is integrated into SalesForce's Web-based platform for managing relationships with customers. Cisco has integrated its Unified Contract Center package this product, where it provides intelligent routing of contacts and voice commands over the phone. Service will allow companies to use services such as Facebook or Twitter to provide support for customers, said spokesman Cisco's.